Frequently Asked Questions (FAQ)

1. Where do you ship from?

We partner with trusted international suppliers to bring you high-quality pet products at the best prices. This allows us to offer unique items you won’t easily find in local stores.

2. How long does shipping take?

All orders are processed within 2–4 business days.

Once shipped, delivery usually takes 7–15 business days, depending on your location and order volume.

You’ll receive a tracking number by email as soon as your package is on the way.

3. How can I track my order?

You can easily track your order using the tracking link sent to your email. If you need any help, just contact our support team — we’re happy to assist!

4. My order hasn’t arrived yet — what should I do?

Sometimes shipping might take a little longer due to high demand or customs delays.

If your order hasn’t arrived after 20 business days, please reach out to us and we’ll look into it immediately.

5. What payment methods do you accept?

1. We accept all major payment options including Visa, MasterCard, American Express, and PayPal, using secure encrypted checkout.

6. Can I cancel or change my order?

We can modify or cancel orders within 12 hours after they’re placed.

If you need changes, please email us as soon as possible at support@wigglypawz.com.

7. What is your return & refund policy?

Your satisfaction means everything to us!

If your item arrives damaged or defective, please contact us within 30 days of delivery — we’ll send a replacement or issue a full refund.

8. Do you offer international shipping?

Currently, we ship mainly to the United States, but we’re working on expanding to other regions soon.

9. How can I reach customer support?

To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.

10. What is your Shipping policy?

To undestand Our Shipping policy, visit Our Shipping & Handling page